Millennium Software Policies
Privacy
Millennium Software respects your right to privacy.Our privacy policy is quite simple: Millennium Software will never sell or share your contact information with a third party without your permission.
Customer Data
At certain times our technical support staff may request customer data in order to assist in replicating a problem the customer may be having. This information is not used for any purpose other than technical support and is destroyed after it is no longer needed.Millennium Software hates spam just as much as you do.
To limit the amount of email that we send, we manually maintain our email contact list and only include email addresses for registered users who specifically request that they be notified of product updates. If you change your mind after requesting inclusion on our mailing list, you can send a request for removal to our main email address of support@1000years.com and you will be removed as soon as possible, or you can modify your choice via our client center.
Payment
- Credit Cards: Millennium Software accepts Visa, MasterCard, Discover, and American Express cards. Credit card orders are generally processed within 2 business days from the date of the order.
- Personal/Business Checks: Orders placed with a personal or business check are held for 10 business days from the date of deposit to allow for the funds to clear our bank.
- Purchase Orders: Purchase orders for Millennium Software manufactured products are accepted from government organizations and schools only. Purchase orders are not accepted for the purchase of hardware or third party software.
PO orders for the Atrex product are shipped with a temporary registration key. The permanent key will be shipped approximately 10 business days from the date payment was received. PO Terms are Net 30.
- Terms: Millennium Software does not offer terms other than those associated with the PO policy listed above.
Support
Technical support is available by contacting Millennium Software by phone (during our regular business hours), email, fax, or via our community forum.What IS Included:
- Installation assistance
- Program questions and inquiries
- Problem resolution
- General help
- Questions regarding data structures
What Is NOT Included:
- Training on use of Atrex
- Training of SQL or query design
- Customization of any portion of the package
- Training or support regarding Windows or any third-party product
- Hardware setup and use
- Data repair and/or retrieval
Keep in mind that these are partial lists and are subject to change without notice. All support will be based on the judgment and sole discretion of Millennium Software and its employees.
Before Asking For Support:
- Have your serial number ready.
- Be at your computer.
- Know basic system information: Atrex version, Windows version, which computer is the server, the path for your Atrex data and central locations, etc.
- If you are receiving error messages from the Atrex product, please have the EXACT error message available.
- Technical support for users outside of the support included with the purchase of your product is $49.00 U.S. per incident. This fee is due at the time service is rendered.
All support contact will be responded to in the same manner in which Millennium Software was contacted. (i.e. a fax will receive a fax response, an email will receive an email response...)
Millennium Software reserves the right to refuse service and support to customers who are abusive or disrespectful to our support technicians.
Returns
- No returns after 30 days or after registration key has been delivered.
Returns for Atrex purchased through an Atrex reseller must be returned to the reseller from which it was purchased and is subject to the return policies of the reseller.
- Hardware: Millennium Software offers a 15 day return policy on all hardware purchased through Millennium Software*. To qualify for return, the product must be returned in a resellable condition.
All hardware is subject to a 7 day DOA policy. Any hardware which fails within 7 days can be returned for replacement. Hardware failing outside of the 7 day DOA window must be returned to the manufacturer for warranty repair.
*All non-defective returns are subject to a 15% restock fee.